> How long of a lease am I required to sign?
Our units are rented on a month-to-month basis which allows customers flexibility to rent for whatever time period is needed. Customers with long term needs may prepay on a yearly basis (12 months) and get a 13th month free
> What are my payment options/terms?
Empire Self Storage wants to make your storage experience as convenient as possible, including paying your bill. Monthly payment can be made in-store, online, or by mailing us a check. In-store payments can be made with cash, check or credit card.
> Do you offer the convenience of a long-term lease?
Our units are rented on a month-to-month basis which allows customers flexibility to rent for whatever time period is needed. Customers with long-term needs may prepay on a yearly basis (12 months) and get a 13th month free.
> Is my price guaranteed for as long as I rent?
Empire Self Storage works hard to provide a value to our customers with competitive pricing and by maintaining clean, safe, and secure facility. Please keep in mind that from time to time, we find it necessary to make adjustments to our customers’ rental rates in order to keep up with the rising costs associated with providing excellent service and a clean, secure facility.
> What do I need to have on move-in day?
If you decide to insure your items outside of the insurance policy offered by Empire Self Storage, you will need to have a copy of your insurance policy when you move-in. You are required to provide your own lock for your storage unit. If you forget to bring a lock they are available for purchase at our storage facility.
> Can I change to a different size unit after I’ve already moved in?
If the unit size you want/need is available at our facility, then yes you can move into another unit. Our facility manager will be able to assist you in that transition.
> What if I’m late making a payment?
Your monthly rent is due on the same day each month (the anniversary date of the rental). Empire Self Storage provides a five day grace period before charging a late fee on the 6th day past a payment due date. For further details, please refer to your lease or contact your storage facility.